Trek Travel doesn’t mess around when it comes to weeding out less-than-ideal candidates. Here’s an inside look at the process.

Ultimately the success of your company depends on the quality of your employees. That means how you hire makes all the difference.

Here’s another in my series where I pick a topic and connect with someone a lot smarter than me. (There’s a list of some of the previous installments at the end of this article.)

This time I talked to Tania Burke, President of Trek Travel, a full-service cycling vacation company that offers trips in the U.S., Europe, Asia, and Latin America, about hiring remote employees who can deliver outstanding customer service in complex and diverse environments. Read more on