Dear Trek Traveler,

While we may not be able to travel together now, we are optimistic that exploring wide open spaces, enjoying fresh air on two wheels, and discovering cultural experiences off the beaten path are exactly the type of adventures we can look forward to when the time is right to travel again. Until then, I want to thank you for your support and personally update you about traveling with us and the steps we are taking to ensure you have the trip of a lifetime.

Now more than ever, we are continuing our commitment to our guests and guides. When you are ready to start seeing the world by bike again, we will be ready to ride with you. We have always provided industry leading, award-winning equipment, experienced and certified guides, and expert route design. Additionally, we have enhanced our cleaning standards for hotel partners and Trek Travel equipment, and we are adjusting group settings to accommodate for adequate distancing. Our team remains focused on providing exceptional hospitality at every interaction. If you’d like to read more about what we’re doing to ensure a comfortable trip with us, click here.

As the situation continues to evolve around the globe, we realize that plans made today may need to be adjusted tomorrow. As always, our trips are guaranteed to run if permitted. However, we must adhere to government travel restrictions and local authority guidelines. Therefore, we are monitoring all trips on a rolling 30-day basis prior to trip start date (or sooner if necessary) and making adjustments. Any updates to our trips will be communicated promptly via our website and email. As always, if you have specific questions, please reach out to us at 866-464-8735. Below, you will find updates about our trip statuses and cancellation policy.

FOR TRIPS TO EUROPE AND NORTH AMERICA THROUGH JUNE 6TH:

Due to the COVID-19 status in Europe and North America, Trek Travel has made the decision to cancel all European and North America trips through June 6th.

1. If you are traveling before June 6th you have two options:

(a) Switch to another date or destination with no fees

(b) Keep your balance on file for any future trip with no expiration

ALL OTHER 2020 TRIPS:

For all 2020 trips and future 2020 bookings, we have modified our cancellation policy to provide our guests with ultimate flexibility up until 48 hours before a trip starts.

1. Anytime before 48 hours prior to your trip departure date you have two options:

(a) Switch to another date or destination for your trip with no fees

(b) Keep your balance on file for any future trip with no expiration

These cancellation terms vary for guests booked on a race trip, Cross Country, or custom trip, please contact us to discuss your options. We can be reached toll free at 866-464-8735 from 8 a.m. – 6 p.m. CST or via email at guestservices@trektravel.com..

We are following guidelines recommended by health officials, the Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO). You can read more about our path forward here. Should there be any changes to your trip, we are committed to communicating them as quickly as possible. This is a good time to make sure you are subscribed to our Trek Travel newsletter for the latest updates.

We are available to answer any additional questions you have about your trip or travel planning. We can be reached toll free at 866-464-8735 from 8 a.m. – 6 p.m. CST or via email at guestservices@trektravel.com.

At your service,

Tania Burke
President, Trek Travel