Dear Trek Traveler,
The world has changed so much and so quickly, but one thing remains: our commitment to providing you, our guests, exceptional hospitality to see the world by bike. We are optimistic as we look forward to exploring the wide-open spaces, taking in the fresh air on two wheels, and discovering cultural experiences. We genuinely appreciate the support from our guests and Trek Travel community. We’ve received numerous letters of encouragement and your positive energy keeps us going as we adapt to our new ways of travel.
“From the guides, to the scenery, the dining, and co-guests, this was a great trip! Do not let the current COVID-19 situation make you feel that a Trek Travel experience will somehow be less than before – this was my ninth trip with Trek, and this trip was as good as any that I have done prior. Trek Travel really is a step ahead of the rest with planning, processes, and execution. Their work with local companies and jurisdictions, combined with the covid-related processes put into place for cleaning, health checks, and sanitization, deliver an as safe as possible experience in today’s climate. Well done!” – Chris, Guest
“Thank you for the update, we appreciate your diligence, and look forward to our upcoming trips!” – Shawn, Guest
I want to personally update you about traveling with us, the steps we are taking to ensure a comfortable trip, and our updated offerings to provide ultimate flexibility when booking a trip with us.
1. Book with Confidence: We have updated our cancellation policy to provide ultimate flexibility in booking your trip. Since the pandemic started, we have been transparent with our policy providing guests several options, including refunds, if you change your travel plans.
2. Travel with Confidence: We have enhanced our cleaning standards for hotel partners and Trek Travel equipment and are adjusting group setting to accommodate for adequate distancing. We are following guidelines recommended by health officials, the Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO).
As the situation continues to evolve around the globe, we realize that plans made today may need to be adjusted tomorrow. As always, our trips are guaranteed to run if permitted. However, we must adhere to government travel restrictions and local authority guidelines. Therefore, we are monitoring all trips on a rolling 30-day basis prior to trip start date (or sooner if necessary) and making adjustments. Any updates to our itineraries will be communicated promptly via our website and email.
As always, if you have specific questions, please reach out to us at 866-464-8735. Below, you will find updates about our trip statuses and cancellation policy.
Trek Travel has made the decision to cancel all European trips through 2020.
For trips to North America, Trek Travel is making decisions for all trips based on local guidelines and travel restrictions. We are sending emails to all North American guests approximately 30 days prior to trip start with updated information on the status of your trip.
For all other 2020 trips and future 2020 bookings, we have modified our cancellation policy to provide our guests with ultimate flexibility up until 48 hours before a trip starts.
Anytime before 48 hours prior to your trip departure date you have two options:
(a) Switch to another date or destination for your trip with no fees
(b) Keep your balance on file for any future trip with no expiration
For 2021 bookings, please review our cancellation policy here.
We are available to answer any additional questions you have about your trip or travel planning. We can be reached toll free at 866-464-8735 from 8 a.m. – 6 p.m. CST or via email at firstname.lastname@example.org.
Our team is dedicated to continue to show our guests the world by bike. We hope that with flexible cancellation terms, a variety in ways to travel, and our enhanced standards on trip, you can feel confident to book your travel plans. We look forward to hosting you on a Trek Travel trip.
At your service,
President, Trek Travel