Our industry leading cancellation policy makes it as easy as possible to change your bike tour. Even in uncertain times, you can rely on us to provide ultimate flexibility so you can book your trip with confidence. The $750* trip deposit is fully refundable and transferable up until 90 days before departure, and your deposit on file never expires. Below you will find our timeline of options to choose either a refund or future trip credit based on your cancellation date. If you ever have a question, just give us a call, 866-464-8735.
“I just wanted to take a moment to commend your company on your COVID-19 policy. It is very reasonable and appreciated.” – S. Zarr, Guest
“We are impressed with Trek’s response and will definitely be lifetime customers.” – Tony, Guest
Trips that are marked guaranteed are just that – whether it’s two guests or twelve, if you’re going, we’re going. Simple as that.
| Days to Departure | Cancellation Policy |
|---|---|
| More Than 60 Days | Full refund or 100% future trip credit |
| 31-60 Days | 50% refund or 100% future trip credit |
| 48 Hours-30 Days | 25% refund or 100% future trip credit |
| 48 Hours or Less | No refund and no future trip credit |
| Days to Departure | Cancellation Policy |
|---|---|
| More Than 90 Days | Full refund or 100% future trip credit |
| 61-90 Days | 75% refund or 100% future trip credit |
| 31-60 Days | 50% refund or 100% future trip credit |
| 30 Days or Less | No refund or 25% future trip credit |
| Days to Departure | Cancellation Policy |
|---|---|
| More Than 120 Days | Non-refundable $2,000 deposit or 100% future trip credit |
| 91-120 Days | 50% refund or 75% future trip credit |
| 61-90 Days | 25% refund or 50% future trip credit |
| 60 Days or Less | No refund and no future trip credit |
| Days to Departure | Cancellation Policy |
|---|---|
| More Than 30 Days | 100% refund or 100% future trip credit |
| 15-30 Days | 50% refund or 75% future trip credit |
| 14 Days or Less | No refund or 25% future trip credit |
If you choose a future trip credit with us, there is no expiration and you can redeem your credit on any trip destination, even if it is different from your original booking.
Once booked, custom trips – including Make a Date, Ready to Book, and A La Carte – are fully non-refundable. Learn more about custom trips here»
*We cannot make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism. Trek Travel also reserves the right to cancel any trip using our discretion if the safety of our travelers or staff should be compromised. In the event of cancellation, Trek Travel is not responsible for any loss incurred for non-refundable travel costs. In this case, a refund of payments received by Trek Travel will constitute the full and final settlement.