Our Cancellation Policy


We understand things happen in life and sometimes you have to cancel or change your bike tour. We want to make it as easy as possible to do so. Below you will find our timeline of options to choose either a refund or future trip credit based on your cancellation date. If you ever have a question, just give us a call, 866-464-8735.

Learn more about our Travel Protection»


2020 Coronavirus Response Cancellation Policy:

Days to DepartureCancellation FeeFuture Trip Credit
More Than 60 DaysNo fee100% of deposit
31-60 Days50% of trip price100% of trip price
48 Hours-30 Days75% of trip price100% of trip price
48 Hours or Less100% of trip priceNo Future Trip Credit

Learn more about our Coronavirus response and your options for changing travel plans»

Cancellation terms vary for guests booked on a race trip, Cross Country, or custom trip. Please contact us to discuss your options.

2021 Standard Cancellation Policy:

Days to DepartureCancellation FeeFuture Trip Credit*
More Than 90 DaysNo fee100% of deposit
61-90 Days25% of trip price100% of trip price
31-60 Days50% of trip price100% of trip price
30 Days or Less100% of trip price25% of trip price

Race Trips and Cross Country USA Cancellation Policy:

Days to DepartureCancellation FeeFuture Trip Credit*
More Than 120 Days$2,000 non-refundable deposit100% of deposit
91-120 Days50% of trip price75% of trip price
61-90 Days75% of trip price50% of trip price
60 Days or Less100% of trip priceNo Future Trip Credits

Ride Camp and Self-Guided Cancellation Policy:

Days to DepartureCancellation FeeFuture Trip Credit*
More Than 30 DaysNo fee100% of trip price
15-30 Days50% of trip price75% of trip price
14 Days or Less100% of trip price25% of trip price


Custom Trip Cancellation Policy:

Once booked, custom trips are fully non-refundable. Learn more about custom trips here»
 

The Fine Print:

*We cannot make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism. Trek Travel also reserves the right to cancel any trip using our discretion if the safety of our travelers or staff should be compromised. In the event of cancellation, Trek Travel is not responsible for any loss incurred for non-refundable travel costs. In this case, a refund of payments received by Trek Travel will constitute the full and final settlement.

*For future trip credits, reservations must be made within one calendar year of the original date of departure or funds are forfeit. Refunds will not be issued after a future trip credit has been chosen.