Book with Confidence


Our industry leading cancellation policy makes it as easy as possible to change your bike tour. Even in uncertain times, you can rely on us to provide ultimate flexibility so you can book your trip with confidence. The $750* trip deposit is fully refundable and transferable up until 90 days before departure, and your deposit on file never expires. Below you will find our timeline of options to choose either a refund or future trip credit based on your cancellation date. If you ever have a question, just give us a call, 866-464-8735.

Travel Protection

Enhanced Safety Standards

“I just wanted to take a moment to comment your company on your COVID-19 policy. It is very reasonable and appreciated.” – S. Zarr, Guest

“We are impressed with Trek’s response and will definitely be lifetime customers.” – Tony, Guest


Coronavirus Response Cancellation Policy Departing Before June 1, 2021:

Days to DepartureCancellation FeeFuture Trip Credit
More Than 60 DaysNo fee100% of deposit
31-60 Days50% of trip price100% of trip price
48 Hours-30 Days75% of trip price100% of trip price
48 Hours or Less100% of trip priceNo Future Trip Credit

 

Learn more about our Coronavirus response and your options for changing travel plans»

*Cancellation terms vary for guests booked on a race trip, Cross Country trip, private trip, semi-private trip, or custom trip. Please contact us to discuss your options.

Standard Cancellation Policy For Trips Departing After June 1, 2021:

Days to DepartureCancellation FeeFuture Trip Credit*
More Than 90 DaysNo fee100% of deposit
61-90 Days25% of trip price100% of trip price
31-60 Days50% of trip price100% of trip price
30 Days or Less100% of trip price25% of trip price

Race Trips and Cross Country USA Cancellation Policy:

Days to DepartureCancellation FeeFuture Trip Credit*
More Than 120 Days$2,000 non-refundable deposit*100% of deposit
91-120 Days50% of trip price75% of trip price
61-90 Days75% of trip price50% of trip price
60 Days or Less100% of trip priceNo Future Trip Credits


*Due to the uncertainty of travel to Europe at this time, we will provide a full refund on Tour de France and race trips until March 1, 2021 should your plans change.

Ride Camp and Self-Guided Cancellation Policy:

Days to DepartureCancellation FeeFuture Trip Credit*
More Than 30 DaysNo fee100% of trip price
15-30 Days50% of trip price75% of trip price
14 Days or Less100% of trip price25% of trip price


Custom Trip Cancellation Policy:

Once booked, custom trips – including Make a Date, Ready to Book, and A La Carte – are fully non-refundable. Learn more about custom trips here»

The Fine Print:

*We cannot make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism. Trek Travel also reserves the right to cancel any trip using our discretion if the safety of our travelers or staff should be compromised. In the event of cancellation, Trek Travel is not responsible for any loss incurred for non-refundable travel costs. In this case, a refund of payments received by Trek Travel will constitute the full and final settlement.