Same incredible trips. Enhanced Standards.
In 2020, we kept guests healthy and having fun on over 100 trips, and our team is excited to continue safely showing you the world by bike this year. We’ve built in flexibility every step of the way, from our cancellation policy to our on-trip dining, transfers, and activities. As we kick off the 2021 season, our team remains focused on providing exceptional hospitality and safety on every trip we run. Below are just a few ways that Trek Travel is preparing for your wellbeing, so you can enjoy the cycling vacation of a lifetime.
On-Trip Safety Measures | Flexible Cancellation Policy | Bike Safety | Travel Tips
On-Trip Safety Measures
Trek Travel is actively monitoring and implementing guidelines recommended by health officials, including the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
- Vaccination: We strongly encourage our guests and guides be vaccinated when they are eligible. A significant number of our guests have been vaccinated, and 100% of our North American guides are already vaccinated.
- COVID Testing: Non-vaccinated guests are strongly encouraged to complete a COVID test 72 hours prior to traveling with us.
- Trek Travel has PCR COVID testing kits available for necessary testing during North American trips if local testing options are not available.
- Health Questionnaire: For trips departing after May 15, 2021, we will require all guests to complete a pre-trip health questionnaire regarding potential COVID exposure.
- All guests and guides will have their temperature taken each day of the trip. If a guest has a fever of over 100 degrees, they will be asked to isolate at the hotel and our guides will provide information on the nearest medical facility to seek further evaluation.
- Safety Measures: While we will not require masks outdoors, Trek Travel guests and guides will be required to wear face coverings in vans and other transportation vehicles. We will follow local restrictions and guidelines for mask use indoors.
Social at a Distance
- We have always valued small group travel. Trek Travel trips average 12 guests per trip, with a max of 24. Small group travel allows flexibility for comfortable distance at meals, route and safety talks, and transports.
- We will communicate your group size 30 days before your trip and a week prior to your trip. We’re always just a short phone call away for any questions regarding your trip or group size.
- Vans and group transportation will have reduced capacity for ample space for our guests. You’ll have plenty of room to stretch those legs before or after your ride.
- We will dine with your comfort in mind. Small groups, outdoor dining, or a private table? We can make it happen. We are working with restaurants to create a comfortable, safe dining environment so you can relax and savor the local flavors.
- Our famous Trek Travel picnics are a guest favorite. There will be slight changes to how we prepare and serve, but one thing that won’t change are the epic views while you dine!
Cleanliness You Can Count On
- Trek Travel is taking our standard cleaning to new levels with deep cleaning of equipment each day. This includes disinfecting all bikes and accessories and following CDC guidelines.
- We’ll be disinfecting our vans each day and will wipe down high touch points to make sure that they are sparkling clean, ready to take you on your day’s adventure, or boost you on your ride.
- Our hotel, restaurant, and activity partners are working with us on extensive cleaning protocols and checklists. We are communicating in advance about our requirements and will address COVID-19 specific policies at our final pre-trip meeting to ensure standards are being met.
Prepared Guides
- There’s a reason why the best part of every Trek Travel trip is the guides. Trek Travel guides are true professionals and prepared for any situation with safety protocols and a communication plan.
- All Trek Travel guides are certified in First Aid, CPR, and bike mechanic training, and they are up to date on CDC sanitation guidelines to best support our guests while traveling.
- As soon as they are eligible, we are strongly encouraging our guides to get vaccinated.
- Trek Travel guides will complete a self health check before every trip, including their temperature check.
- Our guides are happy to serve guests by completing food prep and filling water bottles wearing gloves and masks.
Face Covering Info
- Trek Travel is strongly encouraging all guests to bring their own face coverings on trip. Guests should always have a face covering readily available to wear when needed.
- While we will not require masks outdoors, we will continue to follow local restrictions and guidelines for mask use indoors. We ask that all guests remain flexible, respectful, and courteous of other guests and staff at restaurants, hotels, etc. regardless of their vaccination status.
- Face coverings will be required in all Trek Travel vans and other transportation vehicles.
- Face coverings must cover both nose and mouth to help protect yourself and others.
As the world struggles with the COVID-19 crisis, we want you to know that we are here for you and we are in this together. While it is not business as usual at Trek Travel, we are thinking of when we can be together, enhancing our safety and dreaming of new ways for you to travel with us. We are also working to take care of our team and our guests around the world. We are prepared so when the time is right for you, we will be here to safely show you the world by bike.
– Tania Burke, President
Travel Healthy
- Guests experiencing any COVID symptoms, including a fever over 100 degrees, are requested not to travel and should please contact guest services for rescheduling options.
- If you or your travel partner have been exposed to someone who tested positive for COVID-19 within 14 days of your trip, please get tested prior to your trip. If you test positive, please contact guest services for your rescheduling options.
Choice of Travel Style
- Group trips may not be for everyone, so Trek Travel is offering several options when choosing how to travel with us.
- Experience the adventure of a self-guided trip with expanded self-guided trip options. Learn More »
- Travel with people you know and love by opting for a private trip. Learn More »
- Let us create your own unique trip through our custom trip options. Learn More »
- Relax in your own private room with single supplement options. Learn More »
- Explore a new destination closer to home with trips within driving distance. Learn More »
“From the guides, to the scenery, the dining, and co-guests, this was a great trip! Excellent riding options with challenging climbs, amazing views, and a wealth of memories. Crater Lake was stunning, cycling through the lava flows of McKenzie pass was otherworldly, and the mix of alpine and high-desert was really cool. Perfect weather, perfect riding, and perfect guides. Lodging was excellent – especially the peaceful and relaxing setup at FivePine. Do not let the current COVID-19 situation make you feel that a Trek Travel experience will somehow be less than before – this was my ninth trip with Trek, and this trip was as good as any that I have done prior. Trek Travel really is a step ahead of the rest with planning, processes, and execution. Their work with local companies and jurisdictions, combined with the covid-related processes put into place for cleaning, health checks, and sanitization, deliver an as safe as possible experience in today’s climate. Well done!”
– Chris, Guest, Crater Lake & Cascades
Questions? We’re happy to help!
We are monitoring all trips on a rolling 30-day basis prior to trip start date (or sooner if necessary) and making adjustments. Any updates to our itineraries will be communicated promptly via our website and email.We are available to answer any additional questions you have about your trip or travel planning. We can be reached toll free at 866-464-8735 from 8 a.m. – 6 p.m. CST or via email at guestservices@trektravel.com.
Please note: These guidelines are subject to change as the COVID-19 situation evolves. The enforcement of certain measures (i.e. social distancing and mask-wearing) may well vary in different regions. We will defer to local health authorities for best practices in their region. Check with your home country’s policies on testing and post-trip self-isolation as well as the latest travel advisories. If you have any further questions or concerns, please let us know or visit our FAQ page for more information.
