Private
If a date is marked as Private, it is reserved for a private group.
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Terms & Conditions and Privacy Policy
Please read carefully before using this site. This site is owned and operated by Trek Travel, LLC, together with its affiliates including Trek Bicycle Corporation and its subsidiaries (“We”, “Us” or “Our”). By using this site, you signify your agreement to the Privacy Policy and Terms of Use. If you do not agree with these terms, please do not use this site. We reserve the right, at Our discretion, to change, modify, add, or remove portions of these terms at any time. Please check periodically for changes. Your continued use of this site following the posting of changes to these terms will signify your acceptance of the revised terms. They were last updated on April 22, 2024.
Privacy Policy
Your privacy on the Internet is important to Us. As a part of the operation of this site, We gather certain types of information about users. We want you to know the types of information We gather and what we do with it.
Information We Collect
We collect two general types of information from users: personal data (such as names and e-mail addresses); and aggregated data (such as information about traffic patterns on this site; for example, how many users log into this site on a daily basis).
Personal Data
Personal data is collected when users provide information to Us, for example in registering for electronic newsletters or other membership services, in answering surveys, registering to bid on items available at an online auction, and/or registering for contests and other promotional opportunities provided by Us. Personal data will also be collected when you purchase trips or related services on this site. When you register, request information or make purchases on this site, We generally need you to provide your name, e-mail address, mailing address, day phone number and credit card information (only when purchasing a trip or related services), as well as create a username and password. In addition, if you send Us personal correspondence, such as e-mails or letters, We may collect such information into a file specific to you. When you consent to provide your personal information to Us, that information is stored in the United States.
Aggregate and Usage Information
Aggregated information, such as which page users access and information volunteered by users, such as survey information and/or site registration information, is collected through various methods. In the course of using Our site, We also automatically track certain information about you. This information includes the URL that you just came from, which URL you next go to, what browser you are Using, and your IP address. An IP address is a number that is automatically assigned to your computer whenever you’re surfing the web. Web servers, the computers that “serve up” web pages, automatically identify your computer by its IP address, and when you request a page from Us, Our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to Us.
Opt out of Google Analytics opt out using this tool.
Use of Cookies
This site also uses “cookies” to collect information. A cookie is a small data file that most major websites write to your hard drive for record keeping purposes when you visit them. Cookies allow Us to measure activity on the various areas of this site and to improve your user experience, for example by remembering your passwords and viewing preferences, thus allowing you to visit various parts of this site without re-registering. Cookies are also used to measure activity on the site and make improvements and updates based on which areas are popular and which are not. We do not use cookies to retrieve information from your computer that was not originally sent in a cookie. Please note: except for personal information voluntarily provided by you (e.g., during membership registration or a contest), We do not use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. You may occasionally get cookies from Our advertisers, which is standard in the internet industry. We do not control these cookies, and these cookies are not subject to this Privacy Policy.
Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of a site, such as a member-only area and shopping, contest and game areas, will not function properly if you do so.
Use of Information Collected by Us
We use both the personal and aggregated and usage information We collect for multiple purposes. For example, We collect this information for processing orders, fulfilling prizes, administering information requests and providing information services, tracking/verifying compliance with Our policies as well as federal, state and local laws, and for editorial and feedback solicitation purposes. We may use your e-mail address and, in rare situations, your mailing address or phone number, to contact you regarding customer service issues or billing matters. Personal and aggregated information is also used to: improve the content of this site; perform system administration activities; customize the content and/or layout of this site for each individual user; and notify users about updates to this site or promotional offers or opportunities that We believe will be of interest to you. We will always try to provide you with an opportunity to decline this service when such information is requested from you online. If you later decide you would rather not receive this information, or would like to opt-out of any other information request or distribution, you may also update your account information on the applicable portion of this site or simply reply to any e-mail sent to you and type UNSUBSCRIBE as the subject of your reply or in the message of the e-mail. If you continue to have issues, respond to the email or email newsletter@trektravel.com describing your issue in detail. If you send us an email to newsletter@trektravel.com requesting an unsubscribe for an email account, the requesting email must come from that particular email address in order to verify that the request is valid and also to protect your personal information. We may also use your information and activity on the site to resolve disputes, troubleshoot problems and enforce Our Terms of Use.
Disclosure of Collected Information to Third Parties
We do not sell, trade, rent or otherwise provide your personal data to third parties without prior permission from you, provided however, that third parties does not include Our affiliates, licensees, partners, website hosting partners or other parties who assist Us in operating this site, providing trips or related services. We may, however, share your data in an aggregated format, as well as aggregated usage information, with third parties for both advertising and promotional purposes. Further, We cooperate with all law enforcement inquires, and with all third parties, to enforce their intellectual property or other legal rights.
Links to Other Sites
It is important to note that this site might contain links to other sites, and that those sites may not follow the same privacy policies as Us. For instance, if you clicked on an advertisement, this might take you away from this site and to an entirely different site. This includes links to advertisers, bicycle-related companies, content providers, and business partners, who may use Our name and/or logos as a result of a co-branding or other agreement. These sites may send their own cookies to you and may collect data and make uses of it that We would not. We do not control these sites or use or bear any responsibility or liability for them.
Security
The security of all personally identifiable information associated with users of this site is of great concern to Us. We implement a variety of security measures to maintain the safety of your personal information. Once We receive your transmission, We use reasonable efforts to ensure its security on Our systems. When credit card information is transmitted, We use encryption technology. We do not store credit card information. Any account information you enter on this site is password-protected so that only you can access it. You should not divulge your password or user identification number to anyone. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while We strive to protect your personal information, We can’t ensure or warrant the security of any information you transmit to Us, and you do so at your own risk.
GDPR Requests
For residents of European Union countries, the easiest way to stop receiving emails is to click “unsubscribe” on the bottom of any of our emails or to change your account preferences. GDPR requests related to personal data or the right to be forgotten should be sent to newsletter@trektravel.com, clearly describing the request. If you send us an email to newsletter@trektravel.com requesting personal data or the right to be forgotten, the requesting email MUST come from that particular email address in order to verify that the request is valid and also to protect your personal information. We reserve the right to request further identity verification before releasing any data. In order to protect your information and because people may have the same name, we will only provide or delete personal information associated with the particular email address. We will not delete the personal information of a person who still owes a debt to Trek Travel, as it is considered personal information related to an ongoing transaction.
CCPA Requests
California Residents have a right, with some exceptions, to request that We delete their personal information and/or give them access (in-so-far as technically feasible in a portable format) to the personal information collected by Us within the last twelve (12) months. Such deletion and/or access requests related to personal information should be sent to newsletter@trektravel.com. You may also reach Us by toll-free telephone at 866-464-8735. If you send us an email requesting deletion or access to personal information, the requesting email MUST come from that specific email address associated with your personal information in order to verify that the request is valid and also to protect your personal information. In order to protect your information and because people may have the same name, we will only provide or delete personal information associated with such specific email address. We will not delete the personal information of a person who still owes a debt to Trek, as it is considered personal information related to an ongoing transaction. As noted above, the easiest way to stop receiving emails is to click ‘unsubscribe’ on the bottom of any of our emails or to change your account preferences.
WEB Accessibility Policy
We strive to maintain and increase the accessibility of this Website to ensure that persons with disabilities have full and equal enjoyment of Trek Travel’s Website and online experience. If you need assistance with accessibility as it relates to Trek Travel’s website, please call Us by tollfree telephone at 1-866-464-8735 or email Us at accessibility@trektravel.com
Standard Booking Policies
Booking Your Trip
Reserve your trip 24/7/365 at trektravel.com or call 866-464-8735. Monday–Friday 8am–6pm CST, to speak with one of our Trip Consultants.
EU: +34 872 55 24 91
AUS: +61 2 8043 5330
International: +1 608-255-8735
Fax: 608-441-8733
*Limited hours during holidays
Price
Our prices are per person based on double occupancy (two people per room) and quoted in US dollars. Once you book your Trek Travel trip, your price is guaranteed. Prices cover land costs only and do not include airfare to and from the trip. Trip prices include on trip accommodation, baggage transfers, porterage, and all ground transportation during your trip. Local taxes may apply in select destinations. Private rooms and Domane+ upgrades will incur a supplemental fee.
Traveling Solo
If you are traveling solo and prefer to share a room, Trek Travel will do our best to find you a roommate of the same gender. We successfully pair roommates often, saving you the private room fee. The earlier you book, the better chance we have of finding you a roommate. If no roommate is available, the full private room charge will apply.
If I book a tour, can I be guaranteed that it will run?
With one person booked on a date, the trip becomes guaranteed. *
In the case where trips are at one or two guests, we may contact you prior to final payment to give you the following options: Pay a small trip fee of $500 per person for two guests or $1000 for one guest, which ensures your preferred trip date will run. If there are three or more guests before departure date, the fee will be refunded in full. or Switch to a different trip or different departure date. Should there be any difference in trip price between your original trip and the new one, you will be expected to pay the difference, or we will refund you accordingly.
Offer only valid if Trek Travel contacts a guest to discuss these specific options. Bike tours with fewer than three guests may operate with only one guide. The guide will support all rides with a Trek Travel van. If you would like to discuss the option of having two guides, please speak with your trip consultant.
The small trip supplement for Ride Camps is as follows – for two guests an additional $250 or for one guest an additional $500.
*Cross Country, Discover, Race, and Special Edition trips as well as a small number of select departures have a minimum guest count to guarantee. Please check with your Trip Consultant for more information.
Unforeseen events may make it necessary to cancel or modify a trip. Our Guest Services team will update you with any changes. We reserve the right to cancel departures in cases of force majeure or the failure of third parties—such as hotels—to honor their reservations, in which case all payments received to date will be refunded, which constitutes full settlement. Trek Travel is not responsible for expenses incurred in preparation for any canceled trips, such as airline tickets, or for costs that are incurred due to travel delays, flight cancellations, or illness.
Travel Protection Plan
We understand that life can be unpredictable, for that reason we recommend considering our top-rated Arch RoamRight Travel Protection Plan to safeguard your travel plans against unexpected events.
Paying Your Balance
The balance of your trip price is due in US dollars only, on the Final Payment due date. We will automatically bill the credit card on file when the balance is due unless you instruct us otherwise. Balances may be paid by major credit card, check, money order or wire transfer (please contact us if you prefer to use a non-credit card payment option). If Final Payment is not received when due, Trek Travel reserves the right to cancel your reservation.
Cancellation Policy
Exceptions to our cancellation policy cannot be made for any reason, including but not limited to weather, terrorism, civil unrest, pandemics, personal, family, or medical emergencies. There is no refund for arriving late or leaving a trip early. Private rooms charges are considered part of the total trip price and are subject to cancellation fees. Percentage cancellation fees are calculated on your total trip price (see chart).
Trek Travel Release Waiver
All Trek Travel guests are required to complete and sign our release wavier. The form linked here is for reference only; signable copies are made available in your Trek Travel Account for your convenience. Signatures are required after booking and all forms must be completed prior to 60 days from departure. We are unable to allow guests to participate in any aspect of a Trek Travel trip without a signed release form. We reserve the right to cancel reservations at 60 days if the trip waiver has not been signed.
All policies are subject to change without prior notice.
Terms & Conditions
The entire content included in this site, including but not limited to text, graphics or code, is owned by or licensed to Us. We reserve the right to make changes to the content of this site at any time without notice. You may download, view, and print text and graphics from this site, provided that such content is only used for informational, non-commercial purposes, and is not modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site in whole or in part without Our prior written permission. Trek and Trek Travel are registered trademarks of Trek Bicycle Corporation. Other trademarks, service marks, slogans, logos and trade names identified on this site are either Our trademarks or trademarks of a third party licensor or other provider. None of these marks, names or logos may be used without the prior written consent of their owner. Sales tax has been remitted to proper agency(s) for Utah, New Mexico, Washington State, Vermont, Tennessee, North Carolina, Arizona and Wyoming.