At Trek Travel we are here to craft an extraordinary experience. That’s why we do things a little differently. We think your expectations are simply a place to begin and it is our job to give you everything you could have ever imagined and so much more.
Born from the world-renowned Trek Bikes, we are bike-lovers, fellow travelers, hospitality maestros, but most importantly we understand what a cycling vacation of a lifetime means to you. But don’t just take our word for it. Steve M. recently traveled with us to the California Wine Country and we think his review speaks for itself.
Hi Kari:
Today was the last day of our wine country tour with Trek Travel so I wanted to drop you a quick line about our experience.
Firstly, it’s fair to say that my wife and I are pretty picky when it comes to vacations. You could call us fussy I guess but I’m afraid our experience is that there’s always something which just isn’t up to scratch and/or wasn’t as described in the brochure. Our expectations are high and they are rarely met.
So I take a great deal of pleasure in writing this note – this vacation was quite simply perfect in every regard. Every single aspect of this trip was just excellent.
It started off with you yourself. The vacation experience begins at first contact and you could not have been more helpful or more accommodating during the booking process. You talked us through everything, gave us detailed (and as we now know, accurate) descriptions of every factor of the trip and answered every question. Nicely done!
The trip itself – sensational. Firstly, our guides – Dan, Jake and Beth – could not have been more professional, knowledgeable or better company. The bikes were top notch and superbly prepared. The SAG vehicle followed us everywhere and snacks aplenty were always there when needed. The accommodations were well chosen – both the Mount View in Calistoga and the H2 in Healdsburg are first class, comfortable and chic hotels with super helpful staff who were very bike-friendly.
The itinerary was extremely well thought out. Our vacation was classified as “recreational” but a couple of us wanted something more challenging. No problem – Dan and Jake were happy to arrange. Every day included enjoyable coffee, lunch and/or wine tasting stops. The welcome dinner on the first night and the farewell dinner and cocktails on the last evening were truly excellent.
By the way, special thanks to our guides for taking special care of my wife, Carri. She unfortunately hurt her back just before the trip so could only participate in the easiest of the rides. No problem – she rode along in the SAG truck and they stopped to let her out whenever she wanted to ride. If she rode and fell behind, one guide would always hang back to keep her company. At all times, they made sure she always felt fully part of the group – not marginalized in anyway.
Finally, we had an exceptional group of other guests on our trip. All extremely nice people and we have made many new friends who I know we will see again. Obviously Trek Travel can’t really be held responsible for the “quality” of your guests! But it’s clear that Trek attracts a very nice demographic that would definitely be a factor in us booking with you again.
Last but not least – Dan and Jake were both snapping photos throughout the trip and presented us with an excellent photo montage at the end which will be a wonderful souvenir of our trip.
All in all, you guys are a class act. Superbly well done all round. Bravo!
We will certainly be booking with you again – hopefully soon!
Thank you!
SM
