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Second Sundays

The flight from Paris had been cancelled because the winds were too strong to land in Florence. For any other group, this may have been a foreboding sign. But for the Trek employees who had traveled from Waterloo, Wisconsin, to experience first-hand the splendor and suffering of Strade Bianche, it was all part of the adventure.

To call Strade Bianche a road race is to misrepresent its true nature. The one-day modern classic traces a grueling route through the most beautiful and punishing gravel roads in Tuscany. From a distance, the gravel roads look white, lending the race its name, which translates in English to “white roads.”

Strade has a reputation of being hard and dangerous, with climbs that are so steep the pitches don’t translate on television and vicious winds that have sent racers barreling off the road. Climbing on gravel is a fundamentally different experience than climbing on pavement. It’s impossible to plant the rear wheel on the loose surface, so every climb becomes an exercise not just in fitness but also in agility. Even Trek Factory Racing’s top pros resolved that this race, though it has been run for only eight years and is not officially a staple on the Spring Classics calendar, is more difficult than the legendary Paris-Roubaix.
 
 
Trek Travel Strade Bianche Tuscany Race Vacation
 
 
So, what were ten Trek employees from Wisconsin doing in Tuscany? Six years ago, Trek VP Joe Vadeboncoeur, who is affectionately known around the office as “Joe V” due to the bewildering number of vowels in his surname, began chaperoning trips to one-day classics. Joe, who has now ridden nearly all of the classic one-day races, designed the program to expose Trek employees to racing first-hand. “When you work in the industry,” he says, “you can’t really understand what you do and why you do it until you’ve seen the sport at the top level and actually experienced what the pros do every day. It’s a vital experience, because it alters your perspective in a way that informs everything you do from that point forward.”

Most one-day classics are accompanied by a Gran Fondo, often referred to as a “citizens’ race,” where non-professionals, recreationalists, and, yes, even a motley crew of jet-lagged cycling industry employees can ride the course a day before the pros. The ten Trek employees—creatives, engineers, product managers, and others—went to Italy not just to watch the pros, but also to test their mettle in the citizens’ race.
 
 
Trek Bikes Strade Bianche
 
 
Joe V’s love affair with the Classics began decades ago. Each spring, as the weather was warming, he’d wait with anticipation for those second Sundays in March and April when the biggest one-day races were held. For Joe V, the charm of the Classics is unpredictability.

“We all love the Grand Tours,” he says, “but at the start, there are only a handful of real contenders. A week into a three-week race, usually only one of three riders can actually win it. Two weeks in, only one of two riders can win.”

In the one-day classics, on the other hand, there may be fifty or more riders who have a real chance to win. With 1K to go, there are often a dozen or more riders barreling toward the finish together, and this is where the beauty of the classics shines. One-day classics are usually won by the hard-men of the sport, those strong, calloused riders who win not just on fitness but also on strength of character.
 
 
Trek Travel Strade Bianche Race Viewing Vacation
 
 
And herein lies the lesson at the core of Joe V’s program. There is no better way to build strength of character that will improve work than to go wholeheartedly into an experience like this one.

After the cancelled flight, the Trek employees made it to Florence by bussing from Bologna to Sienna. They battled the headwinds and blinding dust, the loose gravel and brutal climbs, despite having trained outside only a handful of times, at most, through the bitterly cold Wisconsin winter. Every employee finished the Strade Bianche Gran Fondo. And, when they returned to Waterloo, their approach to the day-to-day work was informed by this accomplishment. Their vision was changed, their perspective altered. It’s exactly what Joe V likes to see.
 
 
Trek Travel Strade Bianche Siena finish
 
 
EXPERIENCE STRADE BIANCHE WITH TREK TRAVEL»

Hotel of the Year

From the greeting you receive when you walk through the door to the pillow you lay your head on at night, our team of expert trip designers take special pride in selecting the best hotels for your vacation. We’ve spent years researching the ins and outs of every place worth visiting, but once in a while even we are surprised by exceptional quality of accommodations found in far-flung corners of the Earth.

 
Eat at the Spoonbar on Trek Travel's California Wine Country Bike Tour
 
 
Dine at the Spoonbar in Healdsburg, California on a Trek Travel Cycling Vacation
 

Our Hotel Of The Year award is designed to highlight those properties that set the bar a little higher. This year’s winners, La Plaça de Madremanya and h2 Hotel, redefine charm and exceed every expectation of hospitality. Savor the rich flavors, lavish in picturesque views, and cherish every minute of well-earned relaxation because it doesn’t get much better than this.
 
 
Stay at Hotel La Placa de Madremanya in Spain on Trek Travel's Costa Brava Bike Tour
 
 
Stay at the luxurious Hotel La Placa de Madremanya on Trek Travel's Costa Brava Cycling Vacation

Hotel La Plaça de Madremanya
Costa Brava

Situated halfway between the hinterland of Girona and the neighboring Empordà district is a small paradise of gentle hills, with the village of Madremanya at its heart. Positioned on a hilltop and crafted exclusively from honey-colored stone, the village has an Italian look to it. It is here, with meandering streets and Spanish sunshine, that time truly stands still.

The jewel at the heart of it all is the Hotel La Plaça de Madremanya. Somewhere off the grid of any map, between decadent meals and exemplary service, is a place that cannot be forgotten. Surrounded by a sweet-smelling garden and looking out over the green Gavarres Mountains, the setting is nothing if not extraordinary. So celebrate you must, among friends old and new, as the sun sets on another day in this sweet Spanish paradise.
 

h2Hotel
California Wine Country

From an undulating roof alive with succulents to ripples on the creek by its feet, h2hotel is rooted in nature and fluid by design. Its light-flooded space makes you want to stay. Espresso with your check in? Cocktail with your keys? Just step up to the multitasking Receptobar or join the crowd at Spoonbar for modern Mediterranean nibbles and an artisanal cocktail.

Striped bamboo floors, funky Peace Industry rugs and local art draw you in. Chef Louis Maldonado’s earthy favorites and unexpected flavors leave you wanting more. Mostly, though, it’s the vibrant energy of people enjoying what’s become the gathering hub for Healdsburg. It is a place where happiness comes easily and adventure is just waiting to be had.
 
 
Stay at h2 Hotel in Healdsburg on Trek Travel's California Wine Country Bike Tour
 
 
Experience h2 Hotel in Sonoma on Trek Travel's California Wine Country Cycling Vacation

5 Tips for Travel Photography

The photograph is of a 25-inch rainbow trout lying exhausted in the shallow waters of the Harper River in New Zealand. Looking at this 10-year-old picture reignites all my senses—the cold water, the morning breeze, the warm sun, the smell of the mountains, and the tug of the trout. Taking this trip down memory lane reminds me why I travel and why I take photographs when I do.

Words and Photos by Chris Corbin
An outdoor enthusiast whose quest for happiness has driven him to create digital brand experiences.

Chris Corbin Photography

Chris Corbin Photography

1. Shoot for Yourself

I enjoy the process of shooting a photograph. I take pictures to remember the journey, but mostly I shoot for myself. I’m the only person that sees 90 percent of the photos I take and it’s these images that bring me some of my greatest joys.

Chris Corbin Photography

2. Keep Learning

I’ve never taken a single photography or videography class, but I’ve spent countless hours watching tutorials and studying styles that fascinate me. There are a wealth of resources online that can help you hone your skills. My favorite is lynda.com. They offer both free resources and subscription services.

Chris Corbin Photography

Chris Corbin Photography

3. It’s Not About the Gear

My most expensive camera costs $600 and it’s called an iPhone. I also have a point-and-shoot camera, but it only cost $500. For me, it’s about seeing the shot—not the lens attached to the camera.

Chris Corbin Photography

4. Simplify

Limiting your camera options actually increases creativity. For example, I shot every frame of the video below using a GoPro Hero 3. Seven thousand photos later and I have an experience that will last a lifetime. I love to shoot photos and video when I travel but I don’t like to carry camera bags. When the gear impacts your shooting decisions, I think you’ve missed the most important piece.

5. Use Your Legs

Because of my commitment to keeping things simple, I end up using my legs to get the shot I want. This has led to some wild detours, but I wouldn’t want it any other way.

As I flip to the next image, I’m quickly reminded of the fun I had. Photos allow me to cement these memories, and for that I’m thankful.

Chris Corbin Photography

Chris Corbin Photography

Meet Our Team: Jacob Young

“I thought, ‘Well, I’ll give this a shot for a year or two, then I’ll get a real job.’ I’m coming into my 14th year, having guided in amazing places all over the world, and couldn’t be happier.”

 
Meet Trek Travel cycling guide Jacob Young
 
 
Tell us your story. How did you end up at Trek Travel?
At a dinner party one night, a friend mentioned this new company—a new branch of Trek Bicycle that was taking people on super nice bikes to super nice places. I thought, “That’s way too good to be true.” As I was job hunting in the post 9/11 mayhem, I wasn’t having much luck. I had guided a few friends up Mount Rainier, and it felt life changing to show someone a new place, to see them achieve something they didn’t know they could: I was hooked. Somehow, Tania saw something in me through the reality-TV-style hiring process and gave me and 13 other lucky guides a job. I thought, “Well, I’ll give this a shot for a year or two, then I’ll get a real job.” I’m coming into my 14th year, having guided in amazing places all over the world, and I couldn’t be happier.

How did you get into cycling?
Fifteen bucks at a yard sale in New Hampshire scored the 12-year-old version of me a grey Peugeot and my first taste of freedom. Granted, I was riding in cut off jean shorts at the time, and mountain biking quickly became my passion, but that was my humble beginning. I had never worn a chamois until two weeks before my interview with Trek Travel! Track & Field and Cross Country are the sports that put me through university, and it was there that a passion for endurance sports was born. Trek Travel was really the transition from running to cycling for me.

How has your guiding experience impacted your life?
Beyond meeting incredible people, and the travel, I’ve become really good at eating out. This skill only becomes apparent when I eat out with my non-guiding friends (and could be its own future blog post). Also, being able to read people is one of the finest skills a guide can hone, and I like to think that my temperature gauge of people is finely tuned.
 
 
Meet Jacob Young, Trek Travel tour guide and transportation director for pro cycling races
 
 
How do you spend your off-season?
I am fortunate enough to wear a few different hats. I currently toggle between working as Transportation Director for some of the biggest bicycle races in North America, as well as helping lead yoga trips in sunny, tropical destinations. Through the years, I’ve bartended, worked retail, edited manuscripts, taught yoga, coached high school track, tutored English, lived in Italy, became a Carmichael Training Systems coach, landscaped, and briefly held the title of Global Logistics Manager for a hand-warmer company.

Do you have a favorite vacation spot?
My current favorite place to travel is the Veneto region of Italy, known as the foothills of the Dolomites. The food and wine are amazing, the terrain is varied, and the tourists are few.
 
 
Meet Trek Travel cycling guide Jake Young
 
 
Tell us about a highlight during your time guiding.
Some years back, I was guiding in New Zealand with my good friend Jon Vick (currently rocking as the Event Manager for Trek Bicycles). We had some guests who wanted to go skydiving. Near Lake Wanaka, I made a couple calls and learned that the local establishment would not only give us guides a commission if guests signed up to skydive, they would also comp our skydive. JV and I “jumped” at this opportunity, and the fist bump at 15,000 feet before the adrenaline rush confirmed that this would remain a highlight for the rest of my life.

What advice would your give our readers when planning a vacation?
Prepare to make new friends. Also, spend multiple days in a row on your saddle. (Speaking of saddles, they are very personal things, so I recommend you bring one that works for you.) Most importantly, come with an open mind. “Trip of a lifetime” is quite the moniker to live up to. I feel lucky when guests tell me we have exceeded their expectations, and can’t wait for the next time to do it again.
 
 
Meet Trek Travel tour guide Jacob Young
 
 

Top 3 Hard Ciders for Fall

Summer has quickly turned to fall and the crisp air is here to stay. More than once we’ve caught ourselves day dreaming about foliage, apple orchards and pumpkin flavored treats as we are mesmerized by the falling leaves outside our window. But perhaps the thing we’re most eager to enjoy, the reason we anticipate the changing of the seasons, is hard cider.

 
Woodchuck Cider Vermont
 

The recent growth of cider is not a new sensation–prior to the days of prohibition, cider was America’s beverage of choice–but not many would have predicted the incredible growth hard cider has experienced in recent years. Quietly taking a backseat to the highly publicized craft beer and local food movements, American hard cider production tripled from 2011 to 2013, from 9.4 million gallons to 32 million gallons. According to TIME magazine, craft beer growth rose from 11.5 million barrels brewed to over 15 million barrels in that same time period, making hard cider the fastest-growing alcoholic beverage category in the U.S.

One of the reasons cider has taken off is due to the ease of production. The renaissance of cider in Europe came much earlier, so we turned to the experts at Stonewell Craft Cider in Ireland to tell us about the process from branch to bottle:
1. Washing and Sorting: When the apples arrive we wash and manually sort them, removing any which we consider over-ripe or damaged
2. Milling: Cider apples contain much less moisture than other apples so these apples are milled into much thicker chips.
3. Press and Fermenting: The milled apple is then moved to our press, from where the juice feeds straight into our fermentation tanks. Similarly to our milling process, each different apple variety is pressed and fermented separately.
4. Add the Yeast: We then add a naturally cultured champagne yeast which gives the cider such a distinguished “nose” and smoothness on the pallet. Depending on the temperature the juice will ferment in 4 to 8 weeks.
5. Taste Testing: Once the cider is fermented it is laid down to mature is flavor for a minimum of 3 months.
6. Add the Apple Juice: We take the ciders fermented from the different apple varieties and blend them together with fresh apple juice to replace the sugar, which has disappeared during fermentation, and restore the perfect level of sweetness in our finished product.
7. Filter, Pasteurize, Carbonate and Bottle: Our cider is now ready to be filtered, pasteurized, carbonated and bottled.
8. The Finished Product: It’s time to indulge!
 
 
Stonewell Hard Cider Process
 
 
Stonewell Medium Dry: Ireland
Our favorite cider is undoubtedly a bottle of Stonewell Medium Dry. The first cider on their production line, the Medium Dry blend consists of three ciders drawn from different apple varietals. The high content of eating apples provides the strong golden color, while the cider apples are higher in natural sugars and increase the alcohol content. The strong apple aroma, initial burst of flavor and smooth finish make this Stonewell’s most popular cider.

Woodchuck Amber: Vermont
The result of an experiment in a two-car garage back in 1991, Woodchuck Amber lead the way for all other U.S. ciders on the market. While other cideries experiment with ingredients to create one-of-a-kind flavors, the Woodchuck Amber recipe hasn’t changed in nearly 25 years. It’s traditional. It’s clean. And it boasts and big red apple flavor. For those of you looking to wow family and friends this Thanksgiving, give the turkey a sweet cider flavor with this Woodchuck Amber Can Turkey recipe!

Reverend Nat’s Revival: Oregon
In true Portland fashion, Rev. Nat West was a die-hard craft beer revolutionary. But the taste of his first homemade cider–the sweet, rich, tart, and nutty flavors–spurred his passion to search for superior ingredients and create ciders that no one else offers. His newest release, Revival, is a blend of Washington-grown apples and piloncillo (dark brown evaporated cane juice). Add in the complexity of two exotic yeast strains and the result is a distinct, yet subtly familiar cider with just the right amount of sweetness.
 
 
Reverend Nat's Hard Cider
 
 

“Ridiculously Great, Thank You”

At Trek Travel, we promise to deliver the experience of a lifetime for our guests. We promise to surprise, wow and exceed expectations. But we never know how you truly enjoyed your vacation until you tell us. And we won’t know how to make it better without your opinion. Below is a note from Aisling, a recent guest on our Costa Brava vacation, that reminded us just how impactful your feedback can be.

 
Ocean views on Trek Travel's Costa Brava bike tour in Spain
 
 
Dear Ambre, Eric and the rest of the Guest Services Team:

I wanted to write and thank you for organizing the Costa Brava trip I recently participated in. I also wanted to let you know how exceptionally wonderful our two guides Gabe and Matt were.

I honestly booked this trip with zero expectations, mostly because it fit in between dates when I was seeing a friend in Barcelona and attending a wedding in the UK and I wanted to do something outdoors. I bike around NYC a few miles here or there to commute, but very rarely go more than 5 or 10 miles in a day. In fact, before I left for the trip the extent of my preparation was biking out to the beach and back in my bathing suit and flip flops (roughly 20 miles) just to see if I could theoretically bike the distance required on the trip. I had no real idea about bike fit, technique, or equipment. Nor was I sure how committed I would actually be with friends a short train ride away in Barcelona who texted me every day to see if I had had enough and was coming back to hang out with them.
 
 
1331E_Electra_3013_mr_1000x667
 
 
Much to my surprise, despite the fact that I was woefully out of shape, completely ignorant of preventive care, ailed with chronic injuries and partied much too hard in the previous week, I was totally hooked from Day 1 and I have to credit Matt and Gabe for that. I am sure you frequently hear praise about the guides in terms of their organization and magical ability to have everything you could possibly need or want. That is certainly true. However, some of their other attributes impressed me even more.

I want to compliment them both for being extremely solicitous without being intrusive or overbearing. Want a van day? No problem, bike goes in the van. Need to be dropped off at a store? No problem, no questions asked. It’s rare to actually be treated with consideration without being infantalized, especially for a woman traveling alone and completely new to a sport. I always felt like I was treated with honesty and never pandered to, which massively increased my ease with the idea of group travel and having a guide. I was also pleasantly surprised at their versatility in conversation. I think I expected that as we were on a trip for enthusiasts, all conversation would be regarding cycling. While they were certainly able to have those technical conversations with other guests, I did not feel excluded for being less knowledgeable. I did not even have to use the ace up my sleeve–my experience with the Tour of Britain, which I encountered the week before while trapped in a London taxi for 2 and half hours behind the Team Sky bus with a massive hangover and a screaming baby. It’s a credit to Matt and Gabe that afterwards, I reflected back on the experience with much more curiosity and wished I had been more knowledgeable of the cycling world at the time.

I wrote in my evaluation that this was a life-changing experience, which seems like hyperbole, but in fact is not. I had a bad accident in Spain six years ago that has left me with limited flexion in my left ankle and compensating injuries in my right knee. I actually have pain whenever I walk, and in the past three years I have not been able to find an activity that I can do without pain–including swimming and cycling. This was part of the reason I had no real expectation of being able to complete the week, as every time I try and do something active (no matter how low impact), I end up off my feet with an ice pack and Ibuprofen. I was shocked that three days into the trip the pain in my knee was gone and it was beginning to feel stronger. Normally I cannot step out of a car unassisted, or walk up and down stairs easily. By the end of the trip I was hopping in and out of the van on my own with only the slightest hesitation. And never during cycling, or in the evenings after, did I feel knee pain. This was unheard of for me.
 
 
Guest feedback from Trek Travel's Costa Brava, Spain cycling vacation
 
 
I entirely credit this alleviation of pain to the time Gabe and Matt put in to making sure that the fit of the bike was correct and discussing with me the importance of correct fit. At home, I just use whatever bikes have come into my life through various people. Now that I know what a well-fitting bike can do, there’s no going back. My ignorance of bike fit was such that they could have easily been less precise with the fit and I would have not known the difference. I really owe them a debt of gratitude for being so professional and raising the bar to a level which I would not have known to ask for myself.

And finally, I did not mention to either Matt or Gabe during the trip, but I am actually terrified of falling ever since I had my accident. This basically manifests itself by excessive breaking on my part and talking myself out of my fear during steeper descents. As someone who never had fear before and is aware of this as a behavior change since my accident, I find it really frustrating and limiting. Not to say caution should not be valued, but I can tell I am slowing myself in excess of the necessary level of control when rounding curves. Without alerting them to my fear, I actually had casual discussions with each Matt and Gabe separately to discuss technique when going round curves on the descent and was reassured when I got consistent advice from them independently. I found that although I am familiar with staying off the front break and slowing before entering the curve, I really had not been stabilizing myself with my outer leg.
 
 
Guest feedback from Trek Travel's Costa Brava, Spain cycling vacation
 
 
The road was quite winding on the second-to-last day and uncomfortably reminiscent of the coastline where I had my accident. The way I felt while cycling on this road in the morning, before asking advice, and in the afternoon, after receiving instruction, were completely different experiences. On the the ride back, I let the group go ahead and went at a slower pace, partly so I could practice and develop more confidence and partly because the recognition that I was doing this without holding my breath in fear was a very personal and emotional experience that I preferred to have privately (just me and Taylor Swift). I really appreciated that I was given space and not pressured into going the speed of the group. Again, I should have thanked Matt and Gabe at the time, but the day was already pretty perfect and I had plenty of other shared experiences to discuss and be grateful for.

So thank you, Matt and Gabe. I know this was pretty verbose, but I have spent a lot of time the past week thinking about why this trip had a much greater-than-expected impact on me. It was not just the sunshine and perfect sleep that comes with physical activity. You both contributed greatly to it. I have never been interested in group travel or following anyone else’s lead, but you turned it into something I enjoy. The past few years I have been living my life frustrated by the limitations of my body. Thank you for giving me back the feeling of free and easy.

With gratitude in mind, body and spirit,
Aisling
 
 
Guest feedback from Trek Travel's Costa Brava, Spain cycling vacation
 
 
EXPERIENCE TREK TRAVEL’S COSTA BRAVA BIKE TOUR»

Where the Silk Road Begins

“The Lesic Dimitri Palace was not only one of the most memorable hotels I have ever stayed in, but also one of the most luxurious. With each residence having a different theme based on Marco Polo’s journey along the Silk Road, we had a blast showing each other our meticulously-designed spaces.”

– Lindsay Juley, Travel Coordinator at Trek Travel

 
Stay at the Relais and Chateaux properties on Trek Travels Croatia cycling vacation
 
 
The Lešić Dimitri Palace stands within the heart of the old town of Korčula, with a refined elegance that represents the rich history and culture of its destination. Celebrating the marriage between old and new, this boutique property has just five unique and spacious suites. They were designed by an Asian-Croatian team of architects and interior designers and inspired by Korčula’s famous resident, Marco Polo, and his travels along the Silk Road. Now restored and adapted as a first-class hotel, the buildings of the Lešić-Dimitri Palace originally evolved as part of Korčula’s medieval urban matrix.

Towards the end of the seventeenth century, the aristocratic Lešić family, local landowners prominent in trade and commerce in Korčula, began to acquire a number of contiguous properties in town in order to create a prestigious urban residence. By systematically merging six buildings that lay in two back-to-back rows, the basis for a prestigious urban palace was obtained. The separate properties date back to the late fifteenth and early sixteenth centuries, and three more floor levels were later added to accommodate the family’s needs and reflect its significant social position. While the simple forms of these late medieval cottages have substantially survived to the present, the Palace itself displays the more sophisticated revisions and decorative detail characteristic of the later eighteenth century.
 
 
Lesic Dimitri Palace, a relais and chateaux property
 
 
By the time of Napoleonic rule in the early nineteenth century, the buildings were suffering neglect. Ill-suited to the needs of more modest family living, the buildings were put to public use. For a period, part of the property was leased as a school, while part was given over to occupation by a large number of tenants. Finally, the Palace stood empty. It’s future was unsure. Soundly constructed and secure, the buildings’ structural masonry did not suffer from this abandonment. Timber elements were less fortunate and without proper maintenance roofing spars, floor and ceiling beams, windows and doors were all considerably damaged. The old cottage properties were left roofless and the space within their walls was used for a long time as a garden.

From this depressing and uncertain state the Lešić-Dimitri Palace was rescued in 2000 when the complex was purchased by a new owner. By 2008, following a necessarily prolonged period of painstaking survey work, archival research, architectural intervention and high quality craftsmanship, the restoration and adaptation of the Palace was largely complete. Not only do the buildings now provide tourist accommodation of the highest category, but an important part of Korčula’s unique urban fabric has been secured to be enjoyed by Korčulani and visitors alike. In developing this new residential accommodation, the existing spatial organization of the Palace has been stringently respected. Each floor is a single large apartment, lavishly appointed with everything needed for relaxed modern living. The cottages are being adapted to house a restaurant, bar and health spa.
 
 
Stay at Croatia's renowned Lesic Dimitri Palace on a Trek Travel bike tour
 
 
The restoration of the Palace maintains the building’s historical detail. Existing structural masonry and ornamental stonework are harmonious with more contemporary elements. And while the historic townscape scale continues to be respected, smooth rendered walls subtly but clearly differentiate the old from the new.
 
 
Lesic Dimitri Relais and Chateaux property on Trek Travel's Croatia cycling vacation
 
 
STAY AT LESIC-DIMITRI PALACE ON TREK TRAVEL’S CROATIA BIKE TOUR»

Is This the World’s Toughest Hiring Process?

Trek Travel doesn’t mess around when it comes to weeding out less-than-ideal candidates. Here’s an inside look at the process.

This article was written by Jeff Haden and originally published on Inc.com

 
guides-1600x670
 
 
Ultimately the success of your company depends on the quality of your employees. That means how you hire makes all the difference.

Here’s another in my series where I pick a topic and connect with someone a lot smarter than me.

This time I talked to Tania Burke, President of Trek Travel, a full-service cycling vacation company that offers trips in the U.S., Europe, Asia, and Latin America, about hiring remote employees who can deliver outstanding customer service in complex and diverse environments.

You put prospective trip guides through one of the toughest hiring processes I’ve seen.

It has to be. Think of the skills a guide needs: They need to be bike mechanics, strong riders, speak foreign languages, have travel experience–and first and foremost have outstanding customer service skills. The combination is a pretty rare package.

Our guides are 24/7 during trips. Meeting requirements is fine, but the candidates who rise to the top are people who can take customer service to the next level, the people who find ways to wow customers.

Forty percent of our business is repeat customers and another 30 percent is referral based, and that’s a testament to customer service. Our guides are the face of our company.
 
 
Trek Travel has the world's toughest hiring process
 
 
Conventional wisdom says employers should make it really easy for people to apply in order not to lose some great candidates who bail because the process is too much work. You take the opposite approach.

A lot of people want to be trip guides simply because they want to spend time cycling in Europe. So we have the application tool on our website, but we create a lot of hoops for applicants to jump through in order to weed out the casual applicants. We make people work just to submit an application.

Then what happens?

Then we do two or three Skype video interviews with different people at our company. That lets us narrow the list to a certain number who come to our headquarters in Madison, Wisconsin, for a full-day hiring event.

We’re looking for an all-around blend of skills, so that day each candidate takes part in language testing, role-playing exercises, public speaking, language testing, food preparation, bike mechanic testing. We have one staff member to every two applicants engaged in evaluating them.

Finally we have cocktails and dinner, which sometimes is the most telling part of the day. Seeing how candidates interact with small and larger groups is really important, especially since our guides spend a lot of time with customers off the bike.
 
 
Trek Travel bike tour guides
 
 
And your candidates are still not done.

After the one-day event we select a few people to be guides. They then go through a 10-day training program. They’re still being evaluated, because they aren’t officially hired until they make it through that program.

For 10 days they drive a van and trailer, do more public speaking, conduct a mock trip, and manage that group. One thing you can’t see in the hiring process is how people will deal with an intense experience for a long period of time. So they’re up until 11.30 p.m. at night, back up at 6 a.m. to prep the bikes for that day… in the field some of our guides do that for three weeks in a row with no days off. We try to mimic that experience in our training, both to help guides develop skills and to ensure we’re making the right decision.

Some people make it through training successfully yet still decide not to take the job. There’s no way to know if you’ll love a job until you do that job for a while, so we try to give candidates that experience so they can also make the right decision.

You really have to want the job. Some people will go through the whole process and think, “Um, I’m not sure this is really what I want.” Some of them say it’s like being on “Survivor.”

I would think that would pay dividends in terms of retention. Sure, you’re spending more on the process up front but that pays off on the back end.

Our guides stay with us for a long time. Over a decade later, five of our original guides are still with us. Another crop is about to hit the 10-year mark. Our average guide has been with us more than five years; the industry average is probably around three years.

It’s a challenging lifestyle. You don’t travel home a lot, you could be gone for six months at a time or longer, because often guides will go someplace else in Europe between trips.
 
 
Trek Travel Top 10 Beers of the World
 
 
Aside from what they do during the trip, are there ways guides can extend the customer service ethos after the trip?

Because so much of our business is repeat, we can build comprehensive customer profiles. Guides send us information on each customer; maybe one thinks he’s a Level 3 but he’s actually a Level 4 and would really enjoy a fast, challenging trip. They also send back bike measurements so we can pre-set bikes next time.

The goal is to collect as much customer information, including preferences, interests, etc, so the process is as seamless as possible the next time.

You also put a lot of trust in your employees to develop new destinations, itineraries, etc.

We determine new destinations about two years out. Say we want to set up a trip in Andalucia in southeast Spain. We do some research, find out a little more about the region, talk to our guides to see if they’ve spent time there… just to start gathering input.

Trek (the bike manufacturer and one-time parent company, which spun off the business in 2007) also has resources we can tap.

Then we put someone on the ground and they do a week to 10 days worth of research. They check out hotels, do site visits, drive the routes, and most importantly evaluate safety. Safety trumps everything: We don’t want to put people on busy roads, so we work hard to find the absolute best and safest places to ride, and the best people to evaluate the quality and safety of a ride are experienced guides.

Then we go back again and put the fine details on the trip: Maybe we find a local farmer who will give us a cheese production tour. Maybe it’s a winery, maybe it’s a cool cooking school, maybe it’s an olive farm. Then we focus on the food experience: Where are the best restaurants?

Ratings don’t tell you anything. You have to go. You have to see and feel and taste–and you have to have experience leading awesome trips to put together an awesome trip.
 
 
Trek Travel cycling vacation guides
 
 
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Meet Our Team: Jessica Singerman

When your job title is “Cycling Guide,” it’s no more descriptive than handing someone a business cared that reads, “Jack of All Trades.” For Jessica Singerman, tour guide is a catchall for a variety of endeavors including mother, artist, yoga instructor, cyclocross racer, and trip designer for Trek Travel.

Trek Travel trip designer Jess Singerman
 
 
Tell us your story. How did you end up at Trek Travel?
In 2005, I was teaching art at the University of Delaware and working at a bike shop where I spotted a Trek Travel catalog. I had done some self-supported bike touring, but I didn’t know companies like Trek Travel existed. I found the company website and saw they were looking to hire guides. I grew up abroad, have done a lot of traveling, and love riding–it looked like a dream job! I put my application together and went through the grueling hiring process. Lo and behold, I got the job!

When did you begin cycling?
I got around by bike as a kid–it was the ultimate freedom. I remember riding my bike across town to the local swimming hole every day in the summer. But I didn’t get the bug until the end of college, when my roommate and I went mountain biking on a whim. We were totally unprepared for what we got ourselves into, and I remember the elation after that first ride in the woods. It sparked something in me, and I kept riding my bike all summer and into autumn as I started grad school. I told myself that if I rode that bike all winter, I’d earn myself a new road bike. Sure enough, I walked into a shop toward the end of the winter and found a tiny road bike just my size. I eventually started racing on the road, then mountain, then eventually cyclocross, where I met my husband. I was hooked.

Tell us about your best travel adventure.
When my husband and I lived in Australia, during the second trimester of my pregnancy, we made a trip to New Zealand’s South Island, and spent ten days hiking and boating together. The glacier hiking on Fox Glacier blew my mind. Between the experience of the glacier and the feeling of crampons on ice, I loved it. We also went on an overnight cruise on Doubtful Sound. Even if I got seasick, the lush cliffs and waterfalls of the Sound were gorgeous, and dining and sleeping on the boat was super fun. It was our last vacation before we had our son a few months later. Maybe knowing that made the holiday all the sweeter. Either way, we had a blast.

Tell us about your best day on a bicycle.
There are too many to count! I can honestly say that for me, any ride is a good one. Biking changed my life and I’m grateful that it helped me find my way – while sometimes getting lost too! I love riding with friends as well as on my own. I love super challenging rides with searing lungs and screaming legs. And I also love a day of meandering in the woods, stopping for leisurely snacks and chatting with friends.
 
 
Meet Trek Travel cycling guide and trip designer Jessica Singerman
 
 
How has guiding influenced your role as a trip designer?
As a guide, you see what people genuinely enjoy and what experiences truly impact guests. You notice what it is about hotels that make them special – the passion with which people work, the extra attention, the super luxurious touches, or the renowned restaurant. It’s those experiences in travel–the ones that change you as a person–that I’m most interested in when I design a trip. I work to balance riding with cultural experiences and downtime so guests have time to let it all soak in.

What is your favorite vacation spot and what makes it a unique destination?
My favorite vacation spot is anywhere in the mountains. If I can scramble over rocks or on a dirt path with friends and family, I’m happy. Camping or in a simple mountain house, cooking together, chatting, making things, reading by a fire, and crisp sunny days. That’s bliss.

What advice would your give our readers when planning a vacation?
I prefer to stay in one place for some time to get a feel for the life there, rather than jamming as much as possible into a holiday. My husband and I have a rule when we travel–to visit no more than one museum or site per day, and to allow ourselves time to stroll, sit in parks and cafés for hours, read, draw, and people watch. Before we go, we make a list of the things we want to do, write down opening days and times, and make a vague plan that includes maybe one site a day with some parks and restaurants we might want to check out in that area. We generally decide what we want to do each day over breakfast, and the plan almost always changes. We play things by ear and stay open to serendipity.

What are your top five must-dos or must-sees when traveling in Europe?
Wow, that’s a tough one. I’d say my three favorite cities are Paris, Venice and Prague. All three cities are beautiful: the architecture, the culture, and the energy. Tuscany is a wonderful place and very friendly for new travelers. The rolling hills and small villages are incredibly picturesque, the people are warm, and the food is easy to love. Last but not least, the Dolomites in the Italian Alps are hands down my favorite place. The landscape is visually stunning, the people are friendly, the riding and hiking are second to none, and the food is super tasty. It’s a bicultural region, having been fought over by Austria and Italy, so there’s a lot of history and multiple languages spoken. The region has something for everyone.
 
 
Classic Climbs of the Italian Dolomites
 
 

How To Brake Into Corners

Safety is our first priority at Trek Travel. Our guides give a daily safety talk on trips, our entire fleet of bikes is equipped with the Bontrager Flare R tail light, and we always set a good example out on the road. In recent years we have observed that most crashes happen while riding through a corner, so we are here to provide you with the knowledge to prevent that from happening.

Bike Safety Tips: How to Brake into Corners
 
 
While our guides do everything in their power to keep your safe on the road, the majority of crashes happen when someone is riding too fast for the conditions and strongly applies the front brake. This results in the front wheel washing out and the rider landing on the pavement. It can happen very fast, but there are a few things that you can do to keep this from happening to you:

1. Perform the majority of your braking before you enter the corner. Brake before you turn. You want to slow your speed to the point you are comfortable leaning into the corner.

2. It is very important to ride in a predictable line, especially if you are in a group, so that people understand where you intend to go.

3. If you feel that you are riding too fast into a corner and need to slow down, it is best to straighten the bike and apply both brakes at the same time (with a little more braking power in the rear brake). But be sure to get back into the corner right away in order to keep from riding off the road!

4. Slippery conditions makes turning corners even more dangerous. Making sure to slow down more than normal while riding in the rain, and avoid riding over painted lines on the road. These lines can act like ice, and braking on ice typically ends with a crash.
 
 
Safety is the first priority on Trek Travel cycling vacations
 
 

Private

If a date is marked as Private, it is reserved for a private group.

Don’t see exactly what you are looking for or looking for a custom date?
Call our trip consultants at 866-464-8735

What is the Difference?

Ultimate Luxury:

Savor some of the most spectacular, 5-star properties in the world. Exuding luxury and elegance, these one-of-a-kind accommodations offer the chance to rejuvenate at award-winning spas, dine at Michelin-starred restaurants, and more.

Luxury:

Enjoy luxurious accommodations handpicked for a refined experience. From signature spa treatments to delicious local cuisine, you’ll be more than provided for; you’ll be pampered.

Explorer:

These handpicked hotels provide relaxation and fun in a casual and comfortable environment. Delicious cuisine and great service mix perfectly for a memorable stay.

Combined:

On select cycling vacations, you’ll stay at a mix of Explorer and Luxury hotels. Rest assured, no matter which hotel level you’re at, our trip designers carefully select every accommodation.

Activity Level

Level 1:

Road: 1-3 hours of riding. Up to 25 mi (40 km). Up to 1,000 ft (300 m).

Gravel: 1-3 hours of riding. Up to 20 mi (35 km). Up to 1,000 ft (300 m).

Hiking: 1-3 hours of hiking. Up to 5 mi (8 km). Up to 1,000 ft (300 m).

Level 2:

Road: 2-4 hours of riding. 20-35 mi (35-60 km). Up to 2,500 ft (750 m).

Gravel: 2-4 hours of riding. 15-30 mi (25-45 km). Up to 2,000 ft (300 m).

Hiking: 2-4 hours of hiking. 4-8 mi (6-12 km). Up to 1,500 ft (450 m).

Level 3:

Road: 3-5 hours of riding. 25-55 mi (40-85 km). Up to 4,500 ft (1,500 m).

Gravel: 3-5 hours of riding. 20-40 mi (35-60 km). Up to 3,000 ft (900 m).

Hiking: 3-5 hours of hiking. 6-10 mi (9-16 km). Up to 2,000 ft (600 m).

Level 4:

Road: 4+ hours of riding. 40-70 mi (60-110 km). Up to 8,000 ft (2,400 m).

Gravel: 4+ hours of riding. 30-50 mi (45-80 km). Up to 4,000 ft (1,200 m).

Hiking: 4+ hours of hiking. 7-15 mi (11-24 km). Up to 4,000 ft (1,200 m).

What are your trip styles?

Classic - Reserve:

Savor the finer things as you relax in luxurious 5-star accommodations and wine, dine, and ride in some of the most unforgettable destinations around the world.

Classic - Signature:

Explore beautiful destinations by bike, enjoy extra inclusions, savor delicious local cuisine, and enjoy the perfect mix of accommodations.

Classic - Discover:

Enjoy a casual cycling vacation with fantastic routes and comfortable accommodations.

Ride Camp:

Train like the pros in some of their favorite riding destinations.

Pro Race:

See the pros in action at the biggest cycling events of the year.

Cross Country:

Tackle an epic adventure that takes you point-to-point across mountains, countryside, and more.

Self-Guided

Enjoy a bike tour on your schedule with just your chosen travel companions.

Single Occupancy

Sometimes it’s more convenient and comfortable to have your own room while on vacation. We understand and that’s why we offer a Single Occupancy option. The additional price guarantees a private room all to yourself